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MADE IN FOR THE WIN

April 1, 2026 by Leave a Comment

Made In cookware made it to my house in a roundabout way. When I called customer service there was nothing roundabout about it. I was left wishing every exchange could be so welcoming. Here’s how it went:

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MY INTUIT REFUND EXPERIENCE, AUGUST 18, 2025

August 18, 2025 by

If you’ve never asked for an Intuit refund, keep reading. If you have asked, and you’re still waiting, don’t give up. There’s hope, still hope. Today, hope is named Madison in Virginia. Who?

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QUICKBOOKS SOLUTIONS, AND THEN SOME

June 26, 2025 by

Quickbooks solutions are what I signed up for to solve my problem. My problem? Being out of date, backward, and silly about accounting practices. The Solution? Automate, modernize, embrace the vision of that future. I’m all in, but for . . .

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HOLDING TIME IS LESS THAN YOU THINK

May 21, 2025 by

Holding time is what you get from some customer service calls. It usually comes with some weak jazz music that cuts out and starts over. You’ll get your hopes up in the extra moment it starts over like ‘finally someone is answering.’ But no, more wait time jazz.

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THE NON-BLOG BLOG REPORT

June 21, 2024 by

One of my non-blog blog readers had something to say, which is nice. They liked the travel posts from England better than the current production. We ended with a promise to get together and share half-lies, speculation, and innuendo. I like the plan because I like good readers with a lively opinion.

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BROKEN BLOG REPORTER

May 20, 2023 by

Who’s got a broken blog? Who breaks their blog and gets more traffic as a result. It’s a sad yet funny story. Beginning with the name change from BoomerPdx.

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HGTV ACCUSATIONS BY TIKTOKERS? UH OH

May 3, 2023 by

HGTV accusations by anyone is a surprise around here. My wife is a fan, so that makes me a fan since we’re married and like spending time together. All I’ve ever seen are happy ending, which is quite a change from one of ‘our’ other favorite shows: Law & Order: SVU. The difference between the […]

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CUSTOMER SERVICE BLOGGER: WHAT’S YOUR PROBLEM?

April 8, 2023 by

“Customer service calls may be recorded for training and accuracy.” That’s fine, I’m recording too. But I’m not, I just say that to myself when I hear the recorded message before getting help. You can say it to yourself while you read this:

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CUSTOMER SERVICE REMINDERS FOR GAS FIREPLACE

December 20, 2022 by

Customer service, whether a health matter, auto, or gas fireplace, follow the same rules. You know it’s good when you don’t have remorse after the service. But what if you do have remorse and get a customer service call-back that goes wrong? Beware of the fast talking man with an edge to his voice. Health […]

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HEARTWARMING GAS IN THE HOUSE

December 8, 2022 by

Heartwarming gas keeps a happy home warm, until you smell it. Then you call NW Natural. Something smelled off, and it wasn’t in the refrigerator. It came from the gas fireplace. Was I worried? Yes, I was. Gas leaks are bad news.

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