MY INTUIT REFUND EXPERIENCE, AUGUST 18, 2025

If you’ve never asked for an Intuit refund, keep reading.

If you have asked, and you’re still waiting, don’t give up.

There’s hope, still hope.

Today, hope is named Madison in Virginia.

Who?

 

“I want to clarify that our team is the highest level of escalation available. While our backend operations team makes the final decisions regarding accounts, they are not customer-facing.

However, I can communicate directly with them on your behalf to address this situation and get a final answer for you.”

Madison

Intuit Merchant Services

Advanced Case Management

 

This morning, customer-facing Madison called me about the Intuit refund.

With good news.

Six months ago we decided to automate some banking procedures with Intuit Quickbooks.

The trial failed after the first attempt so we asked for the money back.

Today is the day I can say it’s on the way, released but not in my bank.

Madison said it takes twenty-four to forty-eight hours.

Am I celebrating too early?

 

Counting My Chickens Before They Hatch?

Hello David,

I would be more than happy to discuss the status of the held funds but in order to do that I would have to speak with the primary of the merchant account over the phone to get the needed verification.

Would you have any availability for us to do that this week? I also need the best number to reach you.

If so, let me know what would work for you and I will do my best to accommodate. 
 

Thanks,

Madison

Intuit Merchant Services

Advanced Case Management

 

I followed up with:

 

Hello Madison,

I’m happy to know you are more than happy to discuss the status of the held funds.

I will more than happy to end this effort on both parts with the funds released.

If you can help, please tell me the name of who you need to speak to.

If you can’t help, please refer me to someone who can.

Sincerely,

David Gillaspie

 

From Madison:

 

Hello David,

I hope this message finds you well. I wanted to kindly follow up on the email I sent yesterday, as I have not yet received a response.

 

Me:

 

Hello Madison,

I hope this message finds you well, too. Thank you for the follow up.

I’m glad to know you’d be happy to proceed on this case.

As a reminder, it’s been six months I’ve been working for the refund of money held by intuit after a failed attempt to automate my banking.

In those six months I’ve spent countless hours going over the details that were collected and added to the case.

I believe you have the details either from your colleagues, or from the recorded conversations.

I’m not asking you to disclose any names, but please understand that your company is in no rush to finalize this matter.

If you don’t have the authority to move forward, please refer me to the correct department and the correct officer.

Thank you Madison.

Regards,

David

 

Intuit Customer Service Before Madison

Every call I made, and I made a lot of them, ended with the same resolution:

 

“I need to transfer you to another department.”

 

After the six month wait for the released funds I decided to go online.

Write a blog post?

Well, I am a blogger in good standing with an audience in the ten of tens, but first twitter, X.

 

The platform that connects you to the money you deserve with less work and achieve financial confidence with TurboTax, Credit Karma, QuickBooks, and Mailchimp.

Mountain View, CA intuit.com Joined March 2007

 

After posting on twitter and getting a response so fast, it felt like something could happen.

What happened?

Madison happened.

 

Asking For An Intuit Refund

When you work with worldwide companies they come with worldwide problems.

Add money to the problem and the solutions need time to simmer.

Intuit Quickbooks works at their usual pace, and if it’s not your standard, you need to adapt.

Going on twitter was one step. It opened the door, which means they have a staff alert to keeping up with online communication.

Which led to the email exchange with the absolute professional Madison.

From the first words, her voice told me she was ‘the closer.’

Emails are one thing, but her voice on the phone sealed it. She wanted to close this case.

And that’s just what she did.

If that isn’t nice, I don’t know what is.

I’ll know for sure in 24 to 48 hours, but I have high confidence.

Before we hung up we talked about where she was, and where I was.

I’ve been to Virginia.

 

Me: Honey, remember the general store with the young fiddle champion in North Carolina.

Wife: It was Virginia.

Me: Right. Was it before or after we stopped at Joel Salatin’s place?

Wife: Before. It had a water wheel that was the feature on a famous picture. We saw the actual water wheel.

 

With all of that, we saw cloggers at Mabry Mill – Milepost 176.

 

Madison has not seen Oregon, so I gave her a few tips.

Visit the Columbia Gorge where ice age floods cut through a mountain range.

Drive down Hwy 97 to get a good view of that mountain range, the Cascades.

 

PS: They have mountains in Virginia.

PSS: Out here we call their mountains ‘foothills.’