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THE NON-BLOG BLOG REPORT

June 21, 2024 by

One of my non-blog blog readers had something to say, which is nice. They liked the travel posts from England better than the current production. We ended with a promise to get together and share half-lies, speculation, and innuendo. I like the plan because I like good readers with a lively opinion.

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BROKEN BLOG REPORTER

May 20, 2023 by

Who’s got a broken blog? Who breaks their blog and gets more traffic as a result. It’s a sad yet funny story. Beginning with the name change from BoomerPdx.

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HGTV ACCUSATIONS BY TIKTOKERS? UH OH

May 3, 2023 by

HGTV accusations by anyone is a surprise around here. My wife is a fan, so that makes me a fan since we’re married and like spending time together. All I’ve ever seen are happy ending, which is quite a change from one of ‘our’ other favorite shows: Law & Order: SVU. The difference between the […]

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CUSTOMER SERVICE BLOGGER: WHAT’S YOUR PROBLEM?

April 8, 2023 by

“Customer service calls may be recorded for training and accuracy.” That’s fine, I’m recording too. But I’m not, I just say that to myself when I hear the recorded message before getting help. You can say it to yourself while you read this:

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CUSTOMER SERVICE REMINDERS FOR GAS FIREPLACE

December 20, 2022 by

Customer service, whether a health matter, auto, or gas fireplace, follow the same rules. You know it’s good when you don’t have remorse after the service. But what if you do have remorse and get a customer service call-back that goes wrong? Beware of the fast talking man with an edge to his voice. Health […]

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HEARTWARMING GAS IN THE HOUSE

December 8, 2022 by

Heartwarming gas keeps a happy home warm, until you smell it. Then you call NW Natural. Something smelled off, and it wasn’t in the refrigerator. It came from the gas fireplace. Was I worried? Yes, I was. Gas leaks are bad news.

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ALASKA AIRLINES PROMISE COMES THROUGH

July 17, 2022 by

An Alaska Airlines promise is different than Hawaiian Airlines. How different? Alaska sent a refund check this week, a refund Hawaiian couldn’t find a way to make. What’s the big difference? First with Alaska:

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MODERN TRAVEL BY THE NUMBERS

April 12, 2022 by

Modern travel is a miracle, the sort of miracle too many ignore. Even thinking about the logistics makes me want to never leave the garage. Somehow it all hooks up, but when it doesn’t, doubt creeps in. Doubt and travel are not good companions.

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INVISIBLE BEAUTY: WHAT WE DON’T SEE

April 25, 2020 by

Invisible beauty is all around when I take a walk with my favorite. From the lattice-like leaves of a tiny plant, to clouds, to Mt. Hood, it’s all around for the taking. One of our walks goes past a rosemary bush that needs more trimming than the owner can do, and we love rosemary chicken, […]

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CAPITAL ONE vs SANTREESE S. KNIGHTEN, CHASE BANK

August 23, 2017 by

I nominate Santreese S. Knighten for customer service professional of the year. From her work as a Chase Bank personal banking officer she showed what it means to take the extra step with a Capital One fraud case. You probably make the right calls when you travel? Get the mail stopped, the paper delivery put […]

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