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CAPITAL ONE TRUST WEAKNESS NEEDS EXERCISE

July 21, 2024 by

How’s your Capital One trust? If it’s weak, you can fix it. But start small. You don’t tell new people all of your secrets at once and you don’t throw your important data at whoever asks for it. I agree with old Ernie here, you make people trust-worthy by trusting them. I’ll start with something […]

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CAPITAL ONE vs SANTREESE S. KNIGHTEN, CHASE BANK

August 23, 2017 by

I nominate Santreese S. Knighten for customer service professional of the year. From her work as a Chase Bank personal banking officer she showed what it means to take the extra step with a Capital One fraud case. You probably make the right calls when you travel? Get the mail stopped, the paper delivery put […]

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