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I nominate Santreese S. Knighten for customer service professional of the year. From her work as a Chase Bank personal banking officer she showed what it means to take the extra step with a Capital One fraud case.
You probably make the right calls when you travel? Get the mail stopped, the paper delivery put on hold. Nothing says rob me, I’m not around, like a few weeks of newspaper piled in the driveway.
A recent trip didn’t start like that, so I didn’t make any calls.